Have a question for our team?
The healthcare landscape can be confusing. Our goal is to educate, inform, and help. When you contact our office during business hours, you will interface with a live person who can walk you through important processes, guide you to a specialist or a specific provider based on your need, audit any balance bill you receive, or negotiate rates with the goal of lowering your out-of-pocket expenses.
Patient Advocacy
A Patient Advocate has a deep understanding of your health plan and provides advice on how to optimize your health benefits, navigate the claims process, and help you resolve questions with coverage or billing.
Employer-Direct Contracts
Our Patient Advocate arranges contracts between your employer and individual doctor offices, clinics, labs, and hospitals. This work enables the plan to lock in treatment costs at levels which are fair to the provider while saving you money and avoiding balance bills.
Ongoing Plan Guidance
Our team can help you understand the healthcare processes and options related to your plan. Examples include questions about coverage, guidance on using your benefits, or whether an arrangement exists with a specific provider.
Coverage and Billing Resolution
Some of the most concerning moments for patients occur when a provider questions whether a necessary treatment is covered by your plan or attempts to “balance bill” the patient for costs in excess of what the plan will pay. Whenever you face questions regarding coverage or billing, your Patient Advocate can help bring the best resolution possible.
Lowest Cost Prescriptions
Costco Health Solutions network has 64,000 partner pharmacies around the country with a $25 copay. You can also choose to use any Costco store pharmacy or Costco's mail-order program. Simply show your Willow Health ID card and the copay will be $10 or less. You don’t have to be a Costco member to use the pharmacy service.